Privacy notice

What we collect, and why

When you use the form on our get started page we collect your name, email address, and — where you give them — your mobile number, your firm's name, a preferred time, and whatever you write in the message box. We also record the IP address the request came from, to protect the form against automated abuse.

We use this only to respond to you and, if you have asked for a workspace, to set one up and to carry out the checks we make before admitting a firm. We do not sell it, and we do not use it for unrelated marketing.

How long we keep it

We keep your request only as long as we need it for the purpose above. If we set up a workspace for your firm, we keep a record that we admitted it and on what basis, because we are required to be able to show who we gave access to. If we do not proceed, we delete the request and the notes attached to it once it is clear there is nothing further to discuss.

Your rights

You can ask us what personal data we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent to us holding it. Where we have written an internal note about your request, that note is part of what we hold and we will show it to you if you ask.

Write to privacy@saudesq.com. If you are not satisfied with how we have handled your request, you may complain to the Data Protection Board of India.

If you are a client of a firm that uses saudesq

This notice covers data you give us through this website. Your trading and holdings data is held by your broker or sub-broker, who decides how it is used; saudesq processes it on their instructions. Contact your firm's grievance officer for anything relating to that data — their details appear on every page of the client portal.

If you use the saudesq app

The saudesq app on your phone is for clients of a firm that uses saudesq. Your firm creates your account; you cannot sign up in the app.

When you sign in, the app sends your email address and password. The server records the time and the IP address of each sign-in and sign-out, as it does for the client portal, to keep your account secure and to limit repeated attempts. The server then gives your phone a sign-in token. Only a scrambled copy of the token is kept on the server, labelled with the kind of phone. It stops working 72 hours after you last use the app, 30 days after you sign in, or when you sign out or change your password. The phone keeps the token and nothing else: it does not store your holdings, trades or notes.

While you use the app, it sends only what you ask it to send:

• your answers on the trades your firm asks you to confirm, and any note you add;
• the buy and sell instructions on your letter, and the address you send it to;
• your questions to your firm, and your replies;
• your Investment Memory notes;
• if you set up your mailbox, the mail provider and the app password, which are stored encrypted and used only to send your letters from your own mailbox;
• a request to delete your account, and any note with it.

This data is your firm's records, and your firm decides how it is used; saudesq processes it on their instructions. Your Investment Memory notes are the exception: your firm cannot read them.

The app has no advertising, no analytics and no tracking, and it shares nothing with other companies for their own use.

To delete your account, use More > Delete my account in the app, ask on the delete your account page, or write to your firm's grievance officer. Your firm must keep some records under SEBI rules, and the app and that page tell you which. For anything else about this notice, write to privacy@saudesq.com.